Current Issue on VPS21

We are aware of an issue on some websites running on VPS21 that use database connection.

The engineers are looking into this now and updates will be posted shortly.

20th Sep 2018
Email sending issue - Resolved

We are aware of an issue sending emails from one of our servers this morning.  We will update as soon as the issue has been resolved. 09:58 - An issue was identified with the security cipher used to send emails from the server. This required the engineers to perform a reboot of the machine to reinstate the certificate. This should now be ... Read More »

29th Jun 2018
Weekend Reboot of servers

This weekend there will be a scheduled update to the hosting servers listed below.Customers on these servers may experience a short outage to web hosting and email hosting.This downtime shall be only a few minutes whilst the machines are rebooted and validated by the team here.It is planned to conduct this late on Saturday evening to avoid ... Read More »

15th Jun 2018
We welcome your feedback

CloudTree has built its business solely based on recommendations and word of mouth. As such we would be really grateful if our customers could spare a few moments to add a customer testimonial for our website.Of course if your opinion is bad we hope that you have contacted us so that we can put it right.If you feel you have some feedback, good or ... Read More »

15th Mar 2018
Important Notice for Customers Migrating to CloudTree

If you are migrating your domain name and email services to CloudTree.You must ensure that your existing mailbox credentials are removed from all devices. (PC's, Laptops, Tablets, Phones, any other device linked to your email account)If you do not remove your old crendtials your email will be trying to connect to our mail servers with incorrect ... Read More »

22nd Feb 2018
If you are experiencing issues with outlook sending via SMTP, read on.

We have received a number of support tickets from customers who are unable to use outlook on windows 7 to send emails.This is due to windows 7 using an outdated security protocol called TLS. TLS1.2 must be enabled to use our services with outlook on windows 7 boxes.Please log in to your customer portal to read how to solve this problem on our ... Read More »

11th Feb 2018