I can't connect Outlook to send emails

Some customer experience issues when trying to connect Outlook to SMTP to send emails.

This is due to windows not being updated to use the latest SSL/TLS version 1.2 as is required by our servers.

Instructions on how to update your machine to allow SMTP using TLS 1.2 can be found on the Microsoft website link:


Due to security of our servers for all customers, we are unable to relax this requirement.

Alternatives are to use webmail (https://webmail.cloud-tree.co.uk


Install an alternative email client that is TLS 1.2 compliant, such as 

emClient which is free of charge and can be found at


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